SX111 Privacy Policy – Data Protection for Pakistani Players

1Who This Policy Applies To

This Privacy Policy applies to all registered users of SX111, including players who access the platform through the sx111.onl website and those who use the SX111 mobile app on Android or any other supported device. It also applies to individuals who begin the registration process but do not complete it, to the extent that data was submitted during that process.

If you are visiting the SX111 website without a registered account, this policy applies to the limited browsing data collected during your visit, as described in the Cookies and Device Data section below.

This policy is written in English and is directed at Pakistani players, though it applies to all accounts regardless of where they are accessed from.

2What Data We Collect

SX111 collects two categories of information: information you provide directly when registering or using the platform, and information collected automatically during your use of the service.

Information you provide directly:

• Full name and date of birth provided during registration.
• Contact details including email address and phone number.
• Identity and age verification documents if requested by SX111 for account review.
• Transaction details including deposit amounts, withdrawal requests and the payment methods used (e.g. JazzCash, Easypaisa, Raast, Bank Transfer). Note: SX111 does not store your actual wallet PIN, card number, CVV or banking password – only transaction references and amounts.
• Communications you send to SX111 support including chat messages and support tickets.

Information collected automatically:

• IP address and approximate geographic location at the time of login or gameplay.
• Device type, operating system version and browser type.
• Session activity including pages visited, games played, bet history and time spent on the platform.
• App version and device identifiers when the SX111 mobile app is used.

3How We Use Your Data

SX111 uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your SX111 account, verifying your identity and age, and enabling you to log in and play.
• Transaction processing: Processing deposits and withdrawals, matching payments to accounts and resolving any discrepancies or delays.
• Customer support: Responding to queries, investigating disputes and resolving technical issues. Support agents access account data only to the extent needed to handle your specific request.
• Security and fraud prevention: Detecting and preventing fraudulent activity, unauthorised access, multiple account creation and other violations of the SX111 Terms and Conditions.
• Platform improvement: Understanding how players use the platform to improve game selection, page performance and the overall user experience.
• Responsible gaming: Monitoring for patterns that may indicate a player needs support, such as unusually rapid or high-value deposits, and providing access to responsible gaming tools.
• Communications: Sending account-related notifications such as deposit confirmations, withdrawal status updates and important policy changes. SX111 does not send unsolicited promotional emails without your consent.

4Payment Data and Security

SX111 processes transactions in Pakistani Rupees (PKR) through third-party payment providers including JazzCash, Easypaisa, Raast and partnered banks. When you initiate a deposit or withdrawal, the financial transaction itself is processed by the relevant payment provider using their own secure infrastructure.

The data SX111 retains in connection with payments is limited to:

• The payment method type used (e.g. JazzCash, Bank Transfer).
• The transaction reference number provided by the payment provider.
• The amount deposited or withdrawn in PKR.
• The date and time of the transaction.
• The account holder name associated with the payment method, for fraud prevention and verification purposes.

SX111 does not at any point request, view or store your JazzCash PIN, Easypaisa password, bank card number, CVV, banking login credentials or any other sensitive authentication data. All such authentication happens inside your own wallet or banking app, away from SX111's systems.

5Cookies and Device Data

SX111 uses cookies and similar technologies to keep you logged in, remember your preferences and understand how the platform is being used. These are standard web technologies used across virtually every online service.

When you use the SX111 mobile app, similar device identifiers and session data are collected for the same purposes. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect platform functionality such as staying logged in.

6Sharing with Third Parties

SX111 does not sell, rent or share your personal data with third parties for commercial marketing purposes. Data is shared with third parties only in the following limited circumstances:

• Payment processors: Transaction data is shared with JazzCash, Easypaisa, Raast and banking partners to the extent necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and security standards.
• Technical service providers: SX111 may use third-party hosting, analytics or infrastructure providers who process data on SX111's behalf under strict data processing agreements. These providers are not permitted to use your data for their own purposes.
• Legal requirements: If SX111 is required by law, court order or regulatory authority to disclose account or transaction information, it will comply with that requirement. SX111 will inform you of such requests where legally permitted to do so.
• Fraud and security investigations: Where there is credible evidence of fraud, money laundering or other serious misconduct, relevant data may be shared with appropriate parties to protect the integrity of the platform and its users.

7Data Retention

SX111 retains your personal data for as long as your account is active and for a reasonable period afterwards to handle any disputes, support requests or legal obligations that may arise.

• Account registration data (name, contact details) is retained for the life of your account and for up to two years after account closure.
• Transaction records including deposit and withdrawal history are retained for a minimum of five years in line with standard financial record-keeping practice.
• Support communications are retained for up to two years after the conversation is closed.
• Session and activity logs are typically retained for up to 90 days and then deleted or anonymised.

When your data is no longer needed for any of the above purposes, SX111 will either delete it securely or anonymise it so it can no longer be linked to you personally.

8Your Rights

As a registered SX111 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact SX111 support with your account details.

• Right to access: You can request a copy of the personal data SX111 holds about you.
• Right to correction: If any of your personal data is inaccurate or out of date, you can ask SX111 to correct it.
• Right to deletion: You can request that your account and associated personal data be deleted. Note that transaction records may need to be retained for the retention periods described above even after account closure.
• Right to restrict processing: In certain circumstances you can ask SX111 to limit how your data is used while a dispute or correction request is being resolved.
• Right to withdraw consent: Where data processing is based on your consent (e.g. marketing communications), you can withdraw that consent at any time.

SX111 will respond to data rights requests within a reasonable timeframe. Please include your registered email address and account username when contacting support about data rights.

9Children and Minors

SX111 is strictly an 18+ platform. The platform does not knowingly collect personal data from anyone under the age of 18. If SX111 discovers that a registered account belongs to a person under 18, that account will be immediately closed and any funds in the account will be reviewed in accordance with the Terms and Conditions.

If you are a parent or guardian and you believe your child has registered on SX111, please contact support immediately with details so the account can be investigated and closed without delay.

10Security Measures

SX111 takes data security seriously and maintains a range of technical and procedural measures to protect your personal information.

• All data transmitted between your device and SX111 servers is encrypted using HTTPS/TLS protocols.
• Account passwords are stored in hashed form – SX111 staff cannot view your password in plain text.
• Access to account data by SX111 staff is restricted on a need-to-know basis and is logged for audit purposes.
• Suspicious login attempts including unusual locations or repeated failed attempts trigger additional security checks.
• Regular security reviews are conducted to identify and address potential vulnerabilities in the platform.

Despite these measures, no online platform can guarantee absolute security. You also play an important role in keeping your account secure by using a strong password, not sharing your login credentials and logging out after each session.

11Changes to This Privacy Policy

SX111 may update this Privacy Policy from time to time as the platform evolves, as new payment methods are added, or as applicable laws and best practices change. When material changes are made to this policy, registered users will be notified through the platform or by email where applicable.

The date of the most recent review is shown at the top of this page. Continued use of SX111 after changes take effect constitutes your acceptance of the updated policy. If you do not agree with changes to this policy, you should contact support to discuss your options, including account closure.

12Contact Us

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a potential data security issue, please contact the SX111 support team. Support is available 24 hours a day, 7 days a week.

When contacting support about a privacy matter, please include your registered account username and email address so the team can locate your account efficiently. For urgent security concerns such as suspected unauthorised access to your account, mark your message as urgent so it is prioritised.

Contact: [email protected]

Related policies and information:

• Terms and Conditions – full platform usage rules
• Responsible Gaming – guidance on managing your gaming activity
• FAQ – answers to common account and platform questions